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The Old Rectory Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 19 October 2012
Date of Publication: 4 December 2012
Inspection Report published 4 December 2012 PDF

Overview

Inspection carried out on 19 October 2012

During a routine inspection

We saw people's privacy and dignity were respected and people were involved in decisions about their care. People's were able to go out and become involved in the community.

We observed care which was patient and caring and demonstrated staff understood people's needs. One person told us "it's good here"

We saw people's nutrition and hydration needs were met and risks were monitored.

There were enough suitably qualified staff to provide care and support.

The provider had the appropriate systems in place to monitor risk and assure quality

People who use the service may not be protected from the risk of abuse because the provider had not taken reasonable steps to ensure their safeguarding policy was fully implemented. Staff did not fully understand the signs of abuse or the role of external agencies. People who use the service may not have been aware of how to raise concerns about abuse.