Archived: Thames Clinic

Updated information has been provided regarding identifying the local authority contacts for reporting safeguarding issues. A schedule of local authority safeguarding contacts is now displayed in the office for staff and client use. Staff were made aware of the London multi agency policy and existing TTP safeguarding policy and procedures location and implementation. Staff have received training in the appropriate use of restraint and management of aggression which was completed on 23rd November 2012.

The hierarchical management responsibilities structure has been formally composed and is now displayed in the office. Job descriptions have been updated along with management responsibilities.

The training requirements and records relating to staff professional support needs, personal development and organisational needs have now been compiled in to a matrix available on the central store server and available to all staff. The individual staff records are held electronically on the HR program, which is viewable by the staff manager and is available to managers.

Audit and Quality Assurance reports are reviewed monthly at the Senior Management Team meeting. The reports are available both physically and electronically.

People were complimentary about the food and also had suggestions for improvements which they felt should be taken up by the chef.

The facilities were found to be basic but adequate. The people we spoke with were happy with their care and the facilities but felt that improvements could be made to the carpeting and decor. They also said they were disappointed with the internet access which was supposed to be available, as often this was erratic in its performance.

People told us they felt safe at the clinic and that the staff were helpful, understanding and supportive.

We found that some improvements could be made to the detail of any consent forms people were asked to sign. We found that safeguarding processes should be updated and staff supervision, training and performance appraisals should be carried out and more closely connected to each other. We found that people were happy with the level of support they received and that they were asked their opinion on matters relating to the service. However we found that the organisation needs to have systems in place to regularly assess and monitor the quality of the service provision.