The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: Sussex Health Care Audiology Ltd

Dorking Hospital, Horsham Road, Dorking, Surrey, RH4 2AA

Provided and run by:
Sussex Health Care Audiology Limited

Important: This service is now registered at a different address - see new profile

All Inspections

23 December 2013

During a routine inspection

The clinic supports the complete hearing aid care pathway including the initial assessment, fitting, follow up, review and ongoing support and maintenance. We found that the clinic had information leaflets, written in plain English, which were provided to patients prior to and after their first assessment appointment

We saw staff used a template to guide them through the consultation and records confirmed that medical histories and consent to treatment were being updated at each consultation. This was confirmed by the patients we spoke with.

We saw that the registered manger had provided staff working at the clinic with guidance and information on the safeguarding of vulnerable adults and children. Both policies were clearly set out and described 'what to do and who to contact' if abuse is suspected.

25 March 2013

During a routine inspection

At the time of our inspection the audiologist was providing support to an ear nose and throat clinic that was being held in the adjacent outpatient department. Patients also attended the clinic for hearing aid follow up. We also visited the provider's offices and met with the registered manager and reviewed the computerised clinical records.

The registered manager told us that the service had started to support a paediatric ear nose and throat clinic in the adjacent outpatients department in May 2012.

We spoke with two people who used the service. One person told us 'They offered me a very quick appointment. I am very pleased with the service.'

On member of staff told us 'I love working here. We are well supported and undertake lots of training.'

During our inspection we found that the provider did not have a policy in place relating to the safeguarding of children, and that the provider's staff had not undertaken training in the protection of children.

We reviewed the files of three members of the provider's staff. None of these files contained records of a induction training.

We also found that the provider did not have effective systems in place to assess and monitor the quality of the service provided.