Archived: Sussex Health Care Audiology Ltd

We spoke with three patients and one relative during the inspection. One patient told us "Excellent, I am pleased with the service, very helpful." We were told that when patients contacted the reception main office, the staff were polite and friendly. One patient told us, "Efficient."

We found that patients felt involved in the assessment process and that they could make decisions about their care. We saw that hearing needs were assessed and the appropriate aid was supplied to them promptly. The premises were accessible to patients with disabilities. The care delivery was of a high standard and patients were pleased with the service they received.

Staff received appropriate training and professional development from the organisation. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients using the service and others.

We spoke with five patients and one relative during the inspection. One patient told us "I am very pleased with the service, quick and efficient." We were told that when patients contacted the reception main office, the staff were polite and honest. One patient told us, "The appointment came through promptly and I get batteries when I need them."

We found that patients felt involved in the assessment process and that they could make decisions about their care. We saw that hearing needs were assessed and the appropriate aid was supplied to them promptly. The premises were accessible to patients with disabilities. The care delivery was of a high standard and patients were pleased with the service they received.

Staff received appropriate training and professional development from the organisation. The provider had an effective system in place to identify, assess and manage risks to the health, safety and welfare of patients using the service and others.