24, 28 January 2013
During an inspection looking at part of the service
At the time of our inspection on 24 and 28 January 2013, Welcome Care Limited employed twelve care workers who provided care and support to approximately twenty eight people living in their own homes.
We spoke to the provider and manager of the service. On this occasion we did not speak with anyone who received a service from Welcome Care. We confined our inspection to examining staff records and care plans and other records pertaining to individuals who used the service.
We found people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.
People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines.
People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.
People were protected from the risks of unsafe or inappropriate care and treatment.
The provider did not have an effective system in place to identify, assess and manage risks to the health, safety and welfare of people using the service and others.