The Care Quality Commission
  • Dentist
  • Dentist

Archived: City Dental

51-57 East Bond Street, Leicester, Leicestershire, LE1 4SX (0116) 251 4577

Provided and run by:
City Dental

All Inspections

6 June 2013

During a routine inspection

We spoke with 10 people using the service or their parents. Comments included: 'Good advice' and 'When I see a new dentist they do a complete refresh. I undertake better dental care because of the dentist's advice.' We watched while seven patients had check-ups or treatments. We saw the dentist assessed each patient, whether they were attending for a check-up or for treatment. People received appropriate treatment for their assessed needs.

All of the people we spoke with told us dentists asked for their agreement before doing any diagnostic assessments or providing any treatment. One person commented: 'The options were quite confusing, but to be fair, they gave me time to go away and think about it.'

We did not speak with patients about how they were protected from abuse, but we watched while three children were seen by a dentist. The dentist asked parents about their care of their children's teeth and mouths and gave advice about effective care. Staff knew how to report any concerns about possible abuse of children or vulnerable adults.

We found that the provider supported staff to keep their training and practice up to date. They regularly checked the quality of the service and made improvements as a result of those checks. The people we spoke with could not remember being asked for their views about the service, but we saw that satisfaction surveys were readily available for patients to complete and the provider analysed the results of completed surveys.

6 March 2012

During a routine inspection

We spoke with four people using the service. One person commented: 'It's always lovely and clean. It's always nice and friendly. The dentist I've just seen always makes you feel at ease.' Another person said, 'Not rushing you in and out. She's taking her time. She gave me the option.' (of a root canal or extraction.) One person was using the service for the first time and told us, 'I think it's a wonderful place. It's so different; painless; very very impressed.'

One person we spoke with thought they sometimes waited too long once they arrived for their appointment. They did not feel they were kept informed of the reasons for delays.

Two people we spoke with had been anxious about visiting the dentist. One felt the service had helped to deal with their anxiety. They said that the dentist asked them how they were feeling throughout their treatment. They told them to signal if they wanted them to stop. The other person felt that the dentist did not adequately deal with their anxiety.

All four people told us they thought the service was clean. Three people noticed that the dentists wore disposable gloves and other protective clothing to prevent cross contamination.