Archived: St Peter's Court

As part of this inspection we spoke with the registered manager, service co-ordinator, four staff and four people who used the service.

People lived in their own flats at St Peters Court and if they wished, could purchase care from the staff based there. Staff were available 24 hours a day.

We found that people were treated with respect and people who used the service told us they enjoyed living at the scheme. One person said: 'The staff are very nice and helpful'. Another person told us: 'I'm looked after well ' I feel safe here'.

We found that some improvements were required to the care records to provide sufficient information for staff on how to meet the needs of the people who used the service.

We saw that systems were in place to ensure that medication was stored and administered in a safe way.

We were shown appropriate systems for monitoring and assessing the quality of the service provided.

We found there was a robust system in place to deal with comments and complaints for the benefit of the people who used the service. We found that people's complaints had been fully investigated and where possible, resolved to their satisfaction.

People told us "Staff are very considerate". They told us that staff were respectful and provided assistance when they needed it. People told us that they had an agreed number of visits but if they wanted to stay in bed, or stay up later than planned, care staff would come back later to assist them.

We found that support plans and risk assessments were kept under review. This meant that people received the care they needed.

We saw that the management and administration of people's medicines was undertaken safely which meant that people received their medicines as prescribed.

We saw that the service had a robust safeguarding system in place, including regular training for staff. The system used for holding people's personal monies ensured that it was safely and securely held. This meant that people living at the service were appropriately protected, and people's money and property were safe.

We saw that the service had a quality assurance system in place ensuring that people received safe and appropriate care that met their needs.