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Archived: North Corner

Overall: Inadequate read more about inspection ratings

1 Prince Edwards Road, Lewes, East Sussex, BN7 1BJ (01273) 474642

Provided and run by:
North Corner Residential Home

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Background to this inspection

Updated 15 July 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection took place on 18 and 19 April 2016. It was unannounced. The inspection was undertaken by one inspector and an expert by experience. An expert-by-experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Before our inspection we reviewed the information we held about the home, including previous inspection reports. We contacted the local authority to obtain their views about the care provided. We considered the information which had been shared with us by the local authority and other people, looked at safeguarding alerts which had been made and notifications which had been submitted. A notification is information about important events which the provider is required to tell us about by law.

The provider had submitted a Provider Information Return (PIR) in February 2016. This outlined baseline information about the care provided at North Corner and also the provider’s own assessments of how they provided a safe, effective, caring, responsive and well-led service. We reviewed this information to plan and inform our inspection.

We met with all of the 13 people who lived at North Corner and observed how they were cared for and supported, including during the lunchtime meal. We spoke with two people’s relatives. As some people had difficulties in verbal communication, we used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We inspected the home, including some people’s bedrooms, bathrooms and the laundry. We spoke with six of the care workers, a domestic worker, the chef, the handyman, the administrator/senior care worker and the registered manager.

We ‘pathway tracked’ six of the people living at the home. This is when we looked at people’s care documentation in depth, obtained their views on how they found living at the home and made observations of the support they were given. It is an important part of our inspection, as it allowed us to capture information about a sample of people receiving care.

During the inspection we reviewed a range of records. These included staff training, staff recruitment, medicines and accident and incident records. We also reviewed risk assessments, quality audits and policies and procedures. The provider also sent us further information after the inspection, including documents relating to audits of service provision.

Overall inspection

Inadequate

Updated 15 July 2016

This inspection took place on 18 and 19 April 2016. It was unannounced. There were 13 people living at North Corner when we inspected. People cared for were all older people. They were living with a range of care needs, including diabetes, arthritis and heart conditions. Some people were also living with dementia. Many people needed support with their personal care, eating and drinking and mobility needs. The registered manager reported they provided end of life care at times. No one was receiving end of life care when we inspected.

North Corner was a large domestic-style house which had been extended to one side. It was set in its own grounds on a residential street in Lewes. Accommodation was provided over two floors in the older part of the building and on the ground floor only in the newer extension. A chair lift was available for part of the way to the second floor rooms. A lounge and separate dining room were provided on the ground floor.

North Corner had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was also the owner of North Corner, in partnership with another person.

The last inspection was on 30 June and 1 July 2015. At that inspection, we found a number of breaches in the HSCA Regulations 2014. We rated the home as ‘Inadequate’ and warned the provider they must make improvements. The provider sent us an action plan following the inspection in which they stated how they would make improvements and that all areas would be addressed by 30 October 2015. In February 2016, they sent us their Provider Information Return (PIR) in which they outlined how they were currently meeting the needs of people living at North Corner and areas they wished to further develop.

We found, while the provider had addressed some areas, they had not taken effective action to meet all of the breaches in regulation identified at the last report. We also found further additional areas where they needed to take action.

At the last inspection, we found risks to the health and safety of people were not assessed and all actions had not taken place to mitigate such risks. We also found the proper and safe management of medicines was not ensured. At this inspection, the provider continued to not ensure accurate assessments took place, for example for people who were at risk of pressure damage. The provider continued not to take appropriate action to reduce people’s risk, for example where people were at risk of dehydration. Staff were not always following guidelines on administration and recording of medicines, including ‘as required’ (PRN) medicines. The provider had taken action to ensure all people were assisted to move in a safe way. They had also set up clear systems in some areas relating to medicines, for example administration and recording of prescribed skin creams. They had also ensured they contacted external healthcare professionals about people’s healthcare needs in a timely way.

At the last inspection the care of people was not always appropriate, did not meet their needs, and reflect their preferences. At this inspection, we found people’s needs were not consistently assessed, for example where they had continence needs. Also care was not designed to meet people’s needs, including for people who were living with dementia. Care was not always provided in a way which reflected people’s preferences, including their recreational needs. The provider had taken action in some areas. They had developed a programme of activities from external providers, which took place during the afternoons. Some people’s care plans were very individual and set out clearly the person's likes and preferences.

The provider continued not to ensure the quality and safety of services people received was assessed, monitored and improved Risks relating to the health, safety and welfare of

people and others were not mitigated. Also each person’s documentation about their care continued not to be accurate, complete and contemporaneous. The provider had audited some areas, for example the safety of the building and staff training needs. However the action plans they reported on were not always in writing. Progress where issues had been identified, such as tripping risks to people, were not always evident. Some records remained inaccurate. The provider continued not to ensure relevant records were completed to assist in assessment of people’s needs, for example where people showed behaviours which may challenge themselves or others.

The provider had not identified the risks to people of having only one member of waking staff on duty at night. There were no protocols to ensure the safety of people in the event of a fire could be met at night, by only one waking member of staff.

The provider had taken full action to meet the breach identified at the last inspection where people were unable to give consent when they lacked mental capacity to do so. People had clear assessments and plans relating to how they were to be supported in consenting to care. Staff were fully aware of their responsibilities under the Mental Capacity Act (2005).

People said staff were both kind and gentle when supporting them. People said they were happy living at North Corner and felt safe there. They said they could raise issues of concern if they wanted to. People commented positively on the meals provided. The chef was keen to work with people and ensure they could have the meals they liked and enjoyed.

Staff were positive about the service provided at North Corner. They said they felt supported both by managers and by their training. All of the staff we spoke with were fully aware of how to support people who may be at risk of abuse. Staff spoke positively about the homely atmosphere of North Corner.

The overall rating for this provider remains ‘Inadequate’. This means that it remains in ‘Special measures’ by CQC. The purpose of special measures is to:

• Ensure that providers found to be providing inadequate care significantly improve.

• Provide a framework within which we use our enforcement powers in response to inadequate care and work with, or signpost to, other organisations in the system to ensure improvements are made.

Services placed in special measures will be inspected again within six months. The service will be kept under review and if needed could be escalated to urgent enforcement action.

We found five breaches of the HSCA 2014 Regulations. You can see what action we told the provider to take at the back of the full version of the report.