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Archived: Cedar House Nursing & Residential Home

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Inspection report

Date of Inspection: 2 May 2013
Date of Publication: 25 May 2013
Inspection Report published 25 May 2013 PDF | 86.86 KB


Inspection carried out on 2 May 2013

During a routine inspection

We found that people using the service had detailed assessments of their needs. People using the service had care plans which set out step by step instructions for staff on how to meet the person�s needs. These care records were reviewed monthly.

One person using the service told us, "My only complaint is that I didn't come here sooner. It's brilliant". A relative of a person using the service told us, "It's so-so". One other person using the service told us, "It's improved from last year".

We found that some areas of the home, particularly ensuite and communal bathrooms, were not clean. However, areas of the home such as the kitchen, living room, dining room and conservatory represented a good state of cleanliness. One person told us, "I haven't had my bathroom cleaned today". One other person told us, "It's alright, but my friend put a sweet under my bed sheets once and it was there for four weeks".

We found that there were not enough staff to meet the needs of people using the service. We observed that people waited considerable lengths of time for assistance from staff, and response times to some call bells were poor. One person using the service told us, "They do take a long time to answer call bells, but that's just something we have to cope with. We do need more staff, but the carers we have are brilliant".

We found that there was an effective complaints procedure in place. People's complaints were listened to, acted on and investigated appropriately.