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Archived: Cedar House Nursing & Residential Home

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Inspection report

Date of Inspection: 22 October 2012
Date of Publication: 17 November 2012
Inspection Report published 17 November 2012 PDF | 72.15 KB


Inspection carried out on 22 October 2012

During a routine inspection

People told us that they knew the staff were very busy but described them as 'all very good' and two people said that the staff were very kind. One told us, "The staff are wonderful". They added that they were very happy. Another said, "The staff are all very good. They help me up and help me with the bath".

We saw that people were able to get up at times closer to those of their choosing than they were when we last visited. One person told us that they had waited for a long time on the day of our inspection, but that they hadn't used their call bell to ask for help. Other people felt that there could sometimes be a delay but that they knew that others in the home needed to have a lot of help from staff.

We spent time in three bedrooms while we were talking to people about their care. We observed beds still unmade at around midday. The manager told us that the priority was to ensure people were provided with the care they needed first. During the course of our visit, staff started on this task.

Three people were unsure whether their call bells worked and felt that they did not. However, we tested one of these and found that it was working, although the sounder could not be heard from the person's room. For the others, the manager had a programme of testing them at regular intervals and ensuring that staff responded in a reasonable time.