4 June 2013
During a routine inspection
We saw that the practice used a variety of methods to collect people's views. The recorded views we saw were overwhelmingly positive.
People told us they were given the appropriate information about their treatment needs. They told us the dentists always discussed treatment options with them. We saw evidence of this in people's treatment records.
People received their treatment in a clean, hygienic environment. The practice had suitable arrangements in place to ensure people were not placed at risk of cross infection.
Staff told us they were provided with good opportunities to further develop their skills and knowledge and to meet the requirement of their professional registration.
The practice had an appropriate complaints policy. A summary of the policy was available in the reception. Although people we spoke with were not aware of how to complain, they told us they were confident any concerns raised would be listened to and addressed.