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Pilgrim Wood Residential Home Requires improvement

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 26 September 2012
Date of Publication: 31 October 2012
Inspection Report published 31 October 2012 PDF

Overview

Inspection carried out on 26 September 2012

During a routine inspection

People who used the service were very complimentary about the staff and the registered manager regarding the way that they looked after them.

They were complimentary about the food but several people said they would like more to do.

People who use the service told us that staff always respected their privacy and dignity but some people said they thought there were not enough staff to meet their needs.

Several comments received from people and a visitor to the home said �I like to be waited on it is a nice place to live� and �it�s an amazing home and we are very pleased with it. Our relative is very happy here and well looked after.�

People told us that they didn�t know anything about their care plans and one person commented that the communication in the service between staff should be improved.