The Care Quality Commission
  • Dentist
  • Dentist

Archived: The Dental Team

3a Harrington Road, South Kensington, London, SW7 3ES (020) 7589 6231

Provided and run by:
Ms Pia Helena Osterberg

Important: The provider of this service changed. See new profile
Important: The provider of this service changed. See old profile

All Inspections

30 January 2014

During a routine inspection

People who use the service were given appropriate information regarding their care or treatment. Printed information was available on various dental conditions and treatments. Care and treatment was planned and delivered in a way that was intended to ensure people's safety and welfare. People's dental needs were assessed before any treatment was planned.

There were systems in place to reduce the risk and spread of infection. The practice appeared clean and well maintained on the day of the inspection. There was an infection control policy and an infection control lead who was responsible for ensuring that all protocols were followed.

We saw certificates of registration of membership with the General Dental Council (GDC) for dental members of staff and saw certificates to demonstrate that staff had completed mandatory and continual professional development (CPD) training.

The principal dentist was the complaints lead in the practice. The complaints policy was displayed in the reception area and visible to people using the service. It detailed the timescales for when a complaint would be acknowledged and investigated by and there were details on how people could escalate a complaint if they were not satisfied with the outcome of the investigation.