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Inspection report

Date of Inspection: 16 June 2014
Date of Publication: 17 July 2014
Inspection Report published 17 July 2014 PDF | 80.8 KB


Inspection carried out on 16 June 2014

During a routine inspection

An adult social care inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led.

In this report the name of a registered manager appears who was not in post or managing the regulated activities at this location at the time of the inspection. Their name appears because they were still a Registered Manager on our register at the time.

At the time of our inspection, the service was providing personal care to seven people. As part of our visit to the service we spoke with two people who used the service, the registered manager, five staff and two relatives.We were unable to speak to all of the people who lived at Grovelands Farmhouse as they were out participating in activities during our inspection.

We reviewed records relating to the management of the care agency which included, the support plan, policies and daily records.

Below is a summary of what we found. The summary describes what people who used the service, the relatives and the staff told us, what we observed and the records we looked at.

Is the service safe?

We saw that risk assessments were in place to provide information to staff to help minimise any identified risks that related to people who used the service.

We saw that the provider had carried out the necessary checks which ensured they employed suitable staff.

We also viewed training records and found that staff had received training in safeguarding vulnerable adults. This meant they would know what to if they had any concerns that people were not been looked after as they should be.

Is the service effective?

We saw that people were involved in developing their care and support plan. The care plan included information that was written in a person-centred way.

We saw that care plans were reviewed and that staff completed daily notes to show what care and support had been provided to each person.

Is the service caring?

We observed staff during our inspection and found them to interact with people who used the service in a kind and caring manner. They provided support when it was required and guidance when a person could do something for themselves.

Is the service responsive?

Records showed us that the people who used the service had been able to indicate their preferences, likes and dislikes and they had access to activities that were important to them. We saw that other health care professionals were involved in the person�s care when it was required.

Is the service well-led?

We saw that staff had the opportunity to meet regularly with the manager.

Staff told us they had regular supervisions and access to training. We confirmed this by looking at the files.

The manager showed us that Consensus Care sent out satisfaction questionnaires on an annual basis and we reviewed the responses of the most recent survey. This showed us that on the whole people were happy with the care and support that was provided at Grovelands Farmhouse.