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Archived: Transform Medical Group (CS) Limited (Southampton)

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 December 2013, checked how people were cared for at each stage of their treatment and care and talked with staff. We reviewed information given to us by the provider.

Our judgement

Patients experienced care, treatment and support that met their needs and protected their rights. Care and treatment were planned and delivered in a way that ensured the patients' safety and welfare.

Reasons for our judgement

Patients were assessed and treatment was planned and delivered in line with these assessments. All the patients had a family medical history taken as part of their assessment which included allergies and previous infections. This information was recorded and considered as part of the patients’ treatment to ensure all risks were fully considered. The registered nurse carried out a pre –operative screening such as blood tests and swabs were taken. Feedback forms seen showed the patients were positive about the care they received. Comments included “excellent care”.

This was then followed by a consultation with the surgeon, the tests results were taken into account to ensure the patients were fit for surgery. The patients were advised of the designated hospitals they would attend for treatment as the surgical procedures were not done locally. Following their surgery, the patients returned to the clinic for after care. They were closely monitored and wound dressing changed as needed. As part of their follow up care, the nurse telephoned the patients 24 hours after they were discharged to check they had no problems and offered advice as needed. The manager told us patients attended the clinic for follow ups at eight, fifteen days and a month after their operation. They saw their surgeon at three months and a year. This ensured patients continued to receive care and support that met their needs.

There was a process in place to ensure the patients’ GPs were updated following their surgery. This ensured any concerns post procedure could be addressed effectively.

There were adequate arrangements in place to deal with medical emergencies. Emergency equipment was available in the treatment rooms and was checked monthly to ensure they remained in date and included first aid kit and oxygen. We saw drugs were available such as for the treatment of severe allergic reaction. The staff had completed training in basic life support and information was displayed in the clinical treatment rooms.