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Archived: Transform Medical Group (CS) Limited (Southampton)

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Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 78.93 KB

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 6 December 2013, checked how people were cared for at each stage of their treatment and care and talked with staff. We reviewed information given to us by the provider.

Our judgement

Patients were treated with respect; they were offered choices and were involved in their care. They were provided with appropriate information about their care and treatment to make an informed choice.

Reasons for our judgement

Patients who use the service were given appropriate information and support regarding their care or treatment. The records showed patients attended the clinic and a thorough assessment was carried out prior to any care or treatment was agreed. An initial assessment followed consultation with the nurse and the surgeon. We saw there were comprehensive information booklets which contained detailed information about the service provision. Other information related to the procedure such as pre- operative tests and screening. This was carried out by a registered nurse and ensured a thorough assessment was completed. The information booklets were specific to each treatment or procedure. This meant patients were provided with adequate information in order to enable them to make an informed choice about their treatment.

Patients were required to sign to confirm they had read and understood the information and a record was maintained in their file notes. We saw secure arrangements were in place for storing records so that confidentiality was maintained at all times. Computerised records were password protected. All consultation was carried out in private. The manager showed us a small sitting room separate from the main reception area which was available to patients for added privacy if needed. This meant that staff were aware of and maintained the patients’ confidentiality and their privacy were respected.

The clinic was situated on the first floor; a passenger lift was available for access. There was an appropriate disabled facility which was free from obstacle and appropriate for patients’ needs. There were disabled parking facilities with level access to the main part of the building. The patients’ diversity was considered when providing care. The staff told us patients had access to an interpreter if needed and they used text messaging. Therefore patients with diverse needs received support as required.