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Archived: Transform Medical Group (CS) Limited (Southampton)

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Inspection report

Date of Inspection: 6 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF | 78.93 KB


Inspection carried out on 6 December 2013

During a routine inspection

At the time of our inspection there was no one receiving care or treatment and we were not able to speak to any patient. We spoke with the manager and another staff member who were responsible for care and treatment. The clinic had a robust assessment system and there was a variety of information available in the waiting room. The feedback forms showed the patients were positive about their care and treatment. Comments included the care was "excellent" and they received adequate information about the treatment.

Patients attended the clinic were assessed and detailed information was provided which was tailored to their care and treatment. Patients using the service were given information to help them understand the care and treatment choices available to them. The choices included surgical and non- surgical treatment according to their needs.

Care records were detailed and included medical history and all pre- operative assessments were maintained. The procedures were undertaken in their hospitals and we saw post -operative care was carried out at the clinic. These included follow up appointments at set and regular intervals.

We found patients received care and treatment in a clean environment with infection control measures in place to minimise the risk of infection. There was an internal audit system that the staff followed. These included different aspects of the service, health and safety and as part of their clinical governance plan. The provider took account of complaints and comments to improve the service.