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Archived: Transform Medical Group (CS) Limited (Southampton)

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Inspection report

Date of Inspection: 12 February 2013
Date of Publication: 22 March 2013
Inspection Report published 22 March 2013 PDF | 80.29 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 12 February 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with staff and reviewed information we asked the provider to send to us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

There was enough qualified, skilled and experienced staff to meet people's needs. Staff told us that the clinic employed a registered nurse, two patient coordinators and two administrators. In addition five surgeons visited the clinic at various times to consult with people.

We were told that during clinics all staff were on duty and this was adequate to provide the service to people.

Staff told us that they had access to the training that was relevant to their roles. They also said that they received good support from their line manager. A list of training completed by staff within the last 12 months was sent from head office. Staff confirmed that this included all staff and was complete. This showed that staff received regular training and updating to meet the needs of people who use the clinic.

We were told that surgeons’ registrations were checked to ensure they were up to date. A profile of each surgeon is kept up to date and given to people who received treatment from them. We saw the documents for the surgeons that consulted at this clinic. Each document provided details of the surgeon’s qualifications, registrations and insurance cover. It also provides some information about the surgeon’s expertise and the number of operations they had carried out up to March 2012. This shows that the provider has made sure that there is sufficient staff with the right knowledge, experience, qualifications and skills to support people.

We saw comments in the sample of peoples’ feedback forms that said ‘‘surgeon was very abrupt and straight to the point which I liked.’’