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Inspection report

Date of Inspection: 11 April 2012
Date of Publication: 8 May 2012
Inspection Report published 8 May 2012 PDF | 44.89 KB

Overview

Inspection carried out on 11 April 2012

During an inspection to make sure that the improvements required had been made

Everyone we spoke with was very happy with the care that they received and they confirmed that they were able to carry on with their chosen lifestyles since moving to the Warberries. Comments included "It lovely here, I can ring the bell if I need anything," "We are all very well looked after" and "I'm very well looked after."

People told us that they were able to make decisions about all aspects of their day to day lives. Everyone asked said that they were able to choose what time they got up, when they

went to bed and how they spent their day. One person said "We are well looked after but we

can please ourselves about what we want to do." Another person said "They help me when I need help but I decide how and when I want help."

Many of the people spoken with commented positively on the range of activities available

at the home. People told us that they were told in advance of what activities were taking place each week so they could plan their time. People said that they were able to choose the activities that interested them and were not pressured to join in with activities they were not interested in.

Throughout our visit we saw that staff interacted with people in a respectful and kind manner. People living at the home appeared comfortable and relaxed with all staff.Everyone said that staff were always kind and approachable. One person told us "I have nothing to worry about and feel very safe here."

Summary of our findings

During the inspection there were numerous positive comments about the staff. These comments included; "They are all lovely," "All the staff are very, approachable" and "Staff are all very nice and helpful."

People said that they were asked their opinions about the care that they received and were able to make suggestions about the day to day running of the home.

We saw comments made by relatives including one thanking the provider for “Giving me so much of his time”. Comments included “To all our very good friends at the Warberries, you really have excelled yourselves in all the care and kindness and consideration that you have shown to us over the past”.