The Care Quality Commission
  • Hospital
  • Independent hospital

Archived: CESP @ Western Eye Hospital

Western Eye Hospital, 153-173 Marylebone Road, London, NW1 5QH 0845 652 2354

Provided and run by:
Consultant Eye Surgeons Partnership (London) LLP

All Inspections

31 January 2014

During a routine inspection

We spoke with patients by telephone about how they were supported to make informed choices and consent to their surgery. They said that written and verbal information was provided. On the CESP website there was a comprehensive document entitled A-Z of Eyes which gave information about ophthalmic conditions and a list of frequently asked questions about the service such as waiting times and whether patients would always see the same consultant. People told us they had used this information to "do their research" about their eye treatment.

Patients were assessed to ensure that they were suitable for day surgery and were given information in advance and on the day of surgery about the after-effects of surgery and how to care for themselves at home.

We also looked at how the service cooperated with other providers. Records showed that doctors in CESP liaised with other healthcare professionals involved in people's care. Referring GPs and opticians were kept informed about people's treatment by the surgeons.

There were arrangements to ensure that people were cared for by people with appropriate skills, qualifications and experience. CESP maintained records of doctors' GMC numbers and continuing professional development. The Consultant Eye Surgeon's Partnership itself provided opportunities for doctors to share their knowledge.

We found arrangements were in place for dealing with complaints and systems to monitor quality and safety.