The Care Quality Commission

Archived: People First Care

902 Victory Business Centre, Somers Road North, Portsmouth, Hampshire, PO1 1PJ (023) 9287 0339

Provided and run by:
Bayrose Limited

All Inspections

14 January 2013

During a routine inspection

The service provided support to three people in the community. We spoke to one person who used the agency. They told us staff were friendly and cheerful and always treated them with dignity and respect. They said they were happy with the care and support they received from the agency.

We asked people if they knew how to make a complaint. We were told that any concerns would be raised with a member of staff and people were confident that any complaints would be dealt with effectively.

We spoke with five members of staff. They said that they were well supported by the agency and that they were provided with the training and information they needed to support people effectively.

We also spoke to a social worker who told us that there were no concerns about the agency. They supported people to access a range of activities in the community.