The Care Quality Commission

Archived: Home Care Preferred Limited

1a Chesnut House, Farm Close, Shenley, Hertfordshire, WD7 9AD

Provided and run by:
Berkeley Winchmore Hill Limited

Important: This service is now registered at a different address - see new profile

All Inspections

7 March 2013

During a routine inspection

The provider had moved to a new location in Winchmore hill but had not notified the Care Quality Commission about the move and therefore the registration certificate did not detail the correct location address from which the regulated activity, personal care, was being provided. We reviewed the care records for people who used the service and found that the assessments did not reflect their needs, preferences and diversity . Likewise the care plans had minimal information to inform care workers how to care for people. We noted that although risk assessments had been undertaken, these were only partially completed.

Staff training records could not be accessed or evidenced during our visit. Staff had either not attended safeguarding training or the records were not available during our visit. Quality monitoring had been partially completed but the information gathered had not been evaluated.

The provider had not notified the Care Quality Commission (CQC) about changes relating to the running of the business and incidents that occurred. Records relating to various aspects of the service could not be located during our visit.