The Care Quality Commission

Archived: Maitland Lodge Residential Care Home

Mother Square, Lower Clapton Road, Hackney, E5 8TT

Provided and run by:
Venus Health Care Group Limited

All Inspections

8 August 2013

During an inspection looking at part of the service

We carried out this unannounced follow-up inspection to check whether the provider had taken action to address issues raised at our last inspection in May 2013. At the previous inspection, we found there were gaps in staff training and staff were not receiving regular one-to-one formal supervision.

At the time of this inspection there were two people using the service. We spoke with both people using the service, the manager of the Maitland Lodge and the operational manager for the provider. The two people living at the service both told us they were happy and enjoying their daily activities at home and within the local community. They told us that staff were supporting and encouraging them to try new colleges and day centres.

The service demonstrated that staff were receiving suitable training and support to carry out their roles and responsibilities. This meant that people using the service were supported by appropriately trained staff.

10 May 2013

During a routine inspection

At the time of our inspection visit, there were three people using the service. Two of the people lived at the service permanently and one person was staying at Maitland Lodge for a short period of respite. We spoke with all three people and five members of staff. People told us they liked living at the service and enjoyed their daily activities. One person said, "I like to go out for lunch at the cafe every Friday", and another person told us they were supported by staff to attend their place of worship every week.

We saw that people were supported to make choices about their daily routines, activities and tasks. The two care plans we looked at showed that where this was not possible, there were appropriate consultations with relatives and/or health and social care professionals. This was carried out to make sure people's best interests and abilities to make informed choices were properly assessed.

Most of the staff we spoke with understood how to safeguard vulnerable adults and how to raise concerns about the people they supported.

We looked at the staff rotas and saw there were usually enough staff on duty to support people with their activities at the service and in the wider community.

Some staff had not received the training they needed for their roles and responsibilities and there were gaps with the frequency of staff supervision.

Maitland Lodge had an effective system to assess and monitor the quality of the service people received.

25 February 2013

During an inspection looking at part of the service

At the time of our visit the home provided accommodation and support for two people. We spoke with one of the two people who use the service and they told us, "I am happy here. Staff treat me well. It's all good." The other person chose not to speak with us.

We also spoke with two members of staff, including the registered manager. Staff were aware of each person's cultural needs, including their food choices. They also explained to us the ways of supporting each person using the service with dignity and respect.

People's privacy, dignity and independence were respected. People's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People were supported in promoting their independence and community involvement.

24 April 2012

During a routine inspection

Maitland Lodge Residential Care Home was registered with the Care Quality Commission in November 2011, and accepted its first resident in December 2011.

At the time of our inspection, there was only one resident at Maitland Lodge Residential Care Home. We observed staff interactions with this person and how they were being supported. Staff interactions with the person were warm and respectful. We also spoke to the person, and they told us they were happy in the home.

The home was newly refurbished and the premises were in excellent decorative order. The fourteen bedrooms in the home were all en suite, and had suitable furniture in place and allowed for people to have their own private spaces.

We found that there was a lack of learning disabilities friendly arrangements, activities and facilities although the service was promoted as being designed to meet the needs of this group of people.

The communal areas were well arranged, and comprised a large lounge, dining room, kitchen, activity room and a quiet room. There were also well maintained gardens to the rear and side of the home.

There were sufficient staff members at the home, and there were enough qualified, skilled and experienced staff.