Archived: School of Dentistry University of Central Lancashire

discussed their options before their treatment started. One person had written, "I was very pleased with the care and respect given to me and the dentures are wonderful. Thank you".

We also saw that the environment was clean and tidy. The patient satisfaction survey backed this up by asking, 'Did the surgery area appear to be clean'. All the surveys we saw scored the question five marks out of five.

Suitable systems were in place to monitor the quality of the service being provided including an effective complaints policy and process. No complaints had been received by the service at the time of our inspection.