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Archived: 38-40 Stoke Green

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Inspection report


Date of Publication: 25 December 2013
Inspection Report published 25 December 2013 PDF | 60.94 KB

Overview

During a check to make sure that the improvements required had been made

Following our inspection of 38-40 Stoke Green on 14th October 2013 we asked the provider to take steps to ensure that a shortfall in staff support was put right. This was because staff had told us they did not feel they had received sufficient support and guidance over recent months. Some staff were unsure about what supervision they were supposed to receive. Other staff told us they had received very few supervisions. One member of staff told us they felt unsupported when there had been a lot of changes within the service. A staff member told us they had difficulty getting answers concerning pay queries.The manager acknowledged that supervisions had not taken place as frequently as they should have done and this may have led to some staff feeling unsupported.

The provider responded with a plan to ensure staff were well supported and received regular supervision.

We contacted the manager by phone. They gave us details of the supervision schedule which demonstrated that supervisions were now taking place regularly. We spoke with a senior staff member who confirmed the schedule and was able to discuss examples of recent supervisions and the support offered to staff and the expectations of them.