You are here

The provider of this service changed - see old profile

All reports

Inspection report

Date of Inspection: 4 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 70.48 KB

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 4 February 2014, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with staff.

Our judgement

There was an effective complaints system available.

Comments and complaints people made were responded to appropriately.

Reasons for our judgement

We spoke with two people who told us that if they had any concerns they would speak to the dentist. Both people told us they had "no complaints".

People were made aware of the complaints system and there was a complaints procedure in place. The provider also had information available for people to inform them how to make a complaint if they needed to.

The provider told us that they had received one complaint in the last twelve months. We looked at how the compliant had been dealt with and found it had been investigated fully and action had been taken to resolve the person's complaint.