2 September 2013
During a routine inspection
We looked at consent issues and found that the service was working with the people and their relatives to ensure that the care was provided in the way they wanted and was consistently meeting people's needs.
We looked at safeguarding arrangements and found that there were procedures in place and the staff were trained in recognising abuse in vulnerable adults and children.
We looked at the systems in place for supporting staff and found that the service followed all of their procedures. The staff received regular support, supervision and training.
We looked at the complaints procedure and saw that this was available for people to access.