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Archived: Intercare Services

6 Market Street, Disley, Stockport, Cheshire, SK12 2AA (01663) 308232

Provided and run by:
Mr Charles Anthony May

Important: This service was previously registered at a different address - see old profile

All Inspections

2 September 2013

During a routine inspection

We spoke with three people who used the service on the telephone and visited another three people who used the service in their own homes. We also spoke with four relatives. They all told us that they were happy with the support they received from the agency. One person told us; "We have a lot of confidence in them, they do an excellent job." A relative said; "They have been a great service and we would have no hesitation in recommending them. They enable us to live our lives"

We looked at consent issues and found that the service was working with the people and their relatives to ensure that the care was provided in the way they wanted and was consistently meeting people's needs.

We looked at safeguarding arrangements and found that there were procedures in place and the staff were trained in recognising abuse in vulnerable adults and children.

We looked at the systems in place for supporting staff and found that the service followed all of their procedures. The staff received regular support, supervision and training.

We looked at the complaints procedure and saw that this was available for people to access.

4 July 2012

During a routine inspection

When we carried out our unannounced inspection visit we had the opportunity to speak to three clients in their own homes. All three told us they were happy with the service provided and that they were treated and spoken to properly by the care staff. They also said visits were on time except under unusual circumstances and new care workers were always introduced to them by a member of staff who they already knew.

One person said they 'could not be more happy', that 'they make sure I'm safe' and that the care workers provided support but 'leave me with my independence'.

Another said that 'the girls are fantastic'.