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Archived: Allied Healthcare Norwich

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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 21 September 2013
Inspection Report published 21 September 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 August 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff told us they felt they were well supported and had access to relevant training that enabled them to fulfil their role.

Staff received appropriate professional development. We looked at four staff files and these contained a wide range of training certificates including training about new worker induction, lone working, safeguarding children and adults, infection control and medication. Training to support specific needs was also provided and included diabetes, epilepsy awareness and end of life care. This told us that staff received training that ensured they could support people effectively. Staff were able, from time to time, to obtain further relevant qualifications. Staff told us they had been able to study for a National Vocational Qualification in social care and one member of staff said they hoped to be able to start the course soon.

We saw evidence within their files that staff were periodically assessed to ensure they were providing care to a good standard and this was fully recorded. We also saw that supervision and appraisal was taking place regularly so that staff had an opportunity to discuss their work and plan their further development. Staff confirmed that they received supervision regularly and that they found the process helpful. They also said that there were staff meetings every three months and minutes were provided to staff for reference.

People told us that they felt the staff were well trained and competent. One person said, “Staff definitely know what they are doing and seem well trained.”