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Archived: Allied Healthcare Norwich

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Inspection report

Date of Inspection: 13 August 2013
Date of Publication: 21 September 2013
Inspection Report published 21 September 2013 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 13 August 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

We looked at four staff files and saw that the provider had taken reasonable steps to ensure only appropriate applicants were employed to work with vulnerable people. We saw that there was proof of identity, a full work history and written references. Pre-employment checks with the Disclosure and Barring Service (previously the Criminal Records Bureau and Independent Safeguarding Authority) were obtained for all staff before they started work.

We looked at the service’s safeguarding policy and procedure, which referred to support for the people who raise an alert to any abuse so that staff felt able to raise concerns. It also described the signs of abuse and was given to all staff as part of the staff handbook. We noted that the safeguarding policy did not contain the telephone contact list for staff to make a referral to the appropriate bodies. We were told that the telephone contact list for staff to make a referral to the appropriate bodies was displayed on the office notice board. We also looked at the vulnerable adult policy. We saw that robust procedures were in place in the event that staff carried out any financial transactions on behalf of the person.

We spoke with staff and they confirmed they had received training about caring for vulnerable people and safeguarding them from abuse. We looked at the training records kept in staff files and saw that they contained recent training certificates about safeguarding people from abuse. Staff demonstrated a good understanding of what they would do if they suspected someone was at risk of, or was being abused. They talked through the process they would follow, including if the concern was raised outside office hours.

People we spoke with said they felt safe and that they trusted staff.