Archived: Burton Hospital DEXA Service

Updated 26 July 2019

Burton Hospital DEXA Service is operated by University of Derby. The service opened in 2017 and runs out of Queens Hospital in Burton on Trent. The scanning service mainly provides a service for patients living in Derbyshire and Staffordshire, however the service also accepts patient referrals from neighbouring counties. All patients referred to and seen by staff at the service were adults. No children or young people were seen or treated by this service.

The service has had a registered manager in post since February 2017 which is when it was first registered with the CQC.

Updated 26 July 2019

Burton Hospital DEXA Service is operated by University of Derby. The service has a reception area, separate waiting area and a clinical room containing the dual-energy x-ray absorptiometry machine.

The only service provided by this service was diagnostic imaging, more specifically dual-energy x-ray absorptiometry (DEXA) scanning. We therefore only inspected diagnostic imaging services at this location.

We inspected this service using our comprehensive inspection methodology. We carried out an unannounced visit to the service on 30 April 2019.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

Services we rate

We previously did not have the authority to rate this type of service, however now we do. We rated it as Good overall.

We found the following areas of good practice:

• The service had enough staff with the right qualifications, skills, training and experience to keep people safe. The service made sure staff were competent in their roles and had a system in place to ensure staff were kept up to date with mandatory training.

• The service had suitable premises and equipment and controlled infection risk well. Staff kept themselves, equipment and the premises clean. The service ensured equipment was well maintained.

• The service systematically improved service quality and safeguarded high standards of care by creating an environment for excellent clinical care to flourish. This ensured the service provided care and treatment based on national guidance and evidence of its effectiveness.

• Managers across the service promoted a positive culture with patient care the main priority. This was supported by feedback from patients which confirmed that staff treated them well and with kindness.

• The service planned and provided services in a way that met the needs of local people and people could access the service when they needed it.

• The service had not received any complaints or had any incidents. The service had the appropriate policies and systems in place to deal with any incident or complaint might come up.

Nigel Acheson

Deputy Chief Inspector of Hospitals (Central)

Updated 26 July 2019

Diagnostic imaging, more specifically the provision of dual-energy x-ray absorptiometry (DEXA) scanning was the only service provided at this location. We rated this service as good because patients were protected from avoidable harm and abuse. Care and treatment was provided based on best practice and provided by competent staff. Feedback from patients was positive and we ourselves observed positive examples of compassionate care. Patients could access care and treatment in a timely way. The service had good governance practices and assurances.