Archived: Melbreck

We saw, during the inspection of the premises that all areas of the building were clean and hygienic.

We looked at records relating to the monitoring of the service and these included a wide variety of audits covering all aspects of service provision. The registered manager had ensured that the opinion of people using the service, or their relatives or representative, had been sought and acted upon.

One relative with whom we spoke told us "The staff are brilliant, my relative has only got to sneeze and I know about it."

People were happy and comfortable in the environment. Relatives said "The care the residents get is very good." Staff were said to be respectful and treated people with dignity and compassion. Residents enjoyed the activities available, such as physiotherapy and foot massages. We saw too that food was enjoyed and that choices were provided. Relatives commented that the "Standards were excellent." Staff ensured that appropriate support was given to enable people to eat and drink.

People had been encouraged to make their bedrooms their own through decoration and furnishings of their liking. Visiting relatives said they felt involved in the decision making processes where it concerned the care and well-being of their family member.

Relatives said that their family members rooms were kept clean. There were some arrangements in place to ensure infection prevention and control measures were taken but that these would benefit from some additional attention in order to support staff.

The service had appropriate systems in place for staff recruitment. Improvements were needed for monitoring the quality of service.