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Archived: Yannis Alexandrides - Harley Street (1 Devonshire Place)

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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 21 December 2013
Inspection Report published 21 December 2013 PDF | 73.3 KB

Overview

Inspection carried out on 18 November 2013

During a routine inspection

We spoke with one person who told us that they were given adequate information about their care and treatment by staff. The patient said that they were treated in a professional manner and that the staff were experienced and courteous.

People told us they were involved in their care and treatment and we found the consent process was thorough. There were sufficient and suitably experienced staff to meet people's needs and the staff members told us the provider supported them in their learning and development.

There was evidence that the complaints were fully investigated and that responses made were appropriate. We saw that the provider had a good process for dealing with complaints and there was evidence that complaints were taken seriously. One person had their concern addressed promptly and to their satisfaction.