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Inspection report

Date of Inspection: 13 December 2012
Date of Publication: 25 December 2012
Inspection Report published 25 December 2012 PDF | 76.57 KB

Overview

Inspection carried out on 13 December 2012

During a routine inspection

When we visited Oakley Lodge Care Home on 13 December 2012, we used different methods including observation to help us understand the experiences of people using the service, because some of the people using the service had complex needs which meant they were not able to communicate verbally. We also reviewed the care records of five of the six people living at the home.

We saw that people were offered support at a level which encouraged their independence and ensured that individual needs were met. The atmosphere within the home was relaxed which meant that people were at ease in the presence of the staff supporting them. We observed that staff were polite and respectful in their approach to people and observant to the needs of the people they were supporting. There was evidence of people working together with staff in decorating the home for the Christmas period.

During our visit, we noted that people were involved in planning their care and made decisions about how they spent their free time. People were supported to leave the home to go shopping and were encouraged to participate in other activities within the home. One person said, "I'm happy here, I like my room and I like the staff." A relative told us, "I'm really pleased that she (speaking about the person using the service) came here, I have no complaints at all."