You are here

Archived: 8 The Media Centre

All reports

Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF | 189.35 KB

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

We spoke with four careworkers who told us they received training to carry out the requirements of their job. Training was updated on a regular basis. Staff told us they had certificates for food hygiene and safeguarding vulnerable adults that had to be updated every year. One careworker told us they were scheduled to attend fire training to ensure their training was up to date. We saw that personnel files had training certificates in them which showed that the training was in date. Staff told us they were asked if they needed additional skills or knowledge and training was then provided to meet those needs. This showed that staff received appropriate professional development.

The careworkers told us they saw the manager and the care coordinator on a weekly basis and this made them feel supported. The staff felt able to raise any concerns with the manager at any time. The provider carried out spot checks on the staff to ensure that standards of work were being maintained.

The manager told us that staff had supervision meetings every month. Three careworkers confirmed that they had these regular meetings with the manager. The manager said that new staff had closer monitoring in the first six weeks, or longer if necessary. This ensured that careworkers felt supported and the manager was satisfied that they were competent to carry out the required tasks.

All the staff we spoke with confirmed that they attended regular team meetings. We were told that staff found these meetings useful as concerns could be raised and ideas and improvements shared. We saw notes of the team meetings which showed that staff had been able to discuss work rotas and training. One careworker we spoke with told us, “We talk about any problems we are having, any worries we might have about a client’s progress, and any training we might need.”