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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF | 189.35 KB

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

There were enough qualified, skilled and experienced staff to meet people’s needs.

Reasons for our judgement

At the time of the inspection there were 10 permanent care workers, the manager and the care coordinator employed by Carrianne Care. There were four new staff that were at various stages of the recruitment process. For example, awaiting the results of their criminal records checks.

Staffing numbers were determined by the amount of work the provider had available. The manager told us that during the initial assessment they identified whether the person needed to be supported by more than one careworker. For example, when a person was confined to bed because of their medical condition two staff were allocated. Likewise, when a person needed to be moved using a hoist, two staff attended that visit. This ensured that there were sufficient staff to support the person and their needs in a safe way.

The manager told us that people with complex needs would be supported by staff that were more experienced. The risks to staff would also be assessed and two careworkers might be allocated when their safety might be compromised. This ensured that people’s needs were supported by staff that had appropriate skills and experience. All the people we spoke with told us they thought the staff had the skills and knowledge to do their jobs well.

The absence notification policy ensured that staff informed the provider promptly if they were unable to work. This enabled the manager to organise cover for any visits and ensure that people’s needs were met. Both the manager and the care coordinator covered shifts when other careworkers could not take on additional visits.

The regular reviews of people’s care needs ensured that the provider was able to respond quickly to any changing needs and ensure the right staff with the right skills were available to meet them.