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Inspection report

Date of Inspection: 20 March 2013
Date of Publication: 25 April 2013
Inspection Report published 25 April 2013 PDF | 189.35 KB

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 20 March 2013, talked with people who use the service and talked with carers and / or family members. We talked with staff.

Our judgement

People who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

Reasons for our judgement

People told us that they felt safe being cared for by the staff employed by Carrianne Care. The relatives told us that they also felt safe with the careworkers being in the home.

People told us that they had never had a missed call from the agency. They told us that the office kept them informed. One person told us, “They always let me know if they are going to be late.” The people we spoke with were aware that the person being visited before them might have complex needs which could delay their visit. They were reassured that the provider informed them of any delays.

People told us that they had a maximum of three careworkers supporting them. There was one regular careworker with two staff to provide back up if the regular careworker was on holiday or unwell. People told us they liked this system as they were cared for by people who knew them and their needs well. They told us this helped them feel safe and secure.

We saw that the provider had safeguarding and whistleblowing policies in place. These policies provided guidance for staff on how to recognise the signs of abuse and the action to take if they suspected or witnessed abuse taking place. The policies described which agencies to contact if they had concerns that they felt had not been addressed by the provider. For example, the local authority and the Care Quality Commission.

Staff told us they had training in safeguarding vulnerable adults every year. All four care workers that we spoke with told us if they had any concerns they would raise them directly with the manager. None of them had either witnessed or suspected abuse for the people they cared for. The manager told us that safeguarding was discussed at team meetings to increase staff understanding of what to look for and the concerns to raise.