You are here

The Pines (Active Prospects) Good

All reports

Inspection report

Date of Inspection: 10 May 2013
Date of Publication: 23 July 2013
Inspection Report published 23 July 2013 PDF | 76.81 KB


Inspection carried out on 10 May 2013

During a routine inspection

We looked at feedback surveys carried out by the provider. People�s relatives said that they were satisfied with the care.

People appeared relaxed and content, confident and free to express themselves. For example, one person felt confident to join us at the inspection feedback where we were meeting the manager and service manager.

We found that care and treatment was planned and delivered in a way that ensured people�s safety and welfare.

We saw that people who use the service were protected from the risk of abuse, because the provider had taken reasonable steps to identify the possibility of abuse and prevent abuse from happening.

We saw records to confirm that people were protected from unsafe or unsuitable equipment.

We saw that staff received appropriate professional development and support.