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The Pines (Active Prospects) Good

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Inspection report

Date of Inspection: 1 November 2012
Date of Publication: 17 January 2013
Inspection Report published 17 January 2013 PDF | 87.96 KB


Inspection carried out on 1 November 2012

During a routine inspection

All the people we met appeared happy, relaxed and free to choose to be involved in things that they wanted to do. For example, people felt free to indicate they wanted us to move out of the chair they like to sit in when we observed office activity.

People�s relatives told us that they had no concerns, they felt their relative was safe and that they knew how to make a complaint. One person�s relative told us how they had made a minor complaint and they felt listened to when they raised it. One person�s relative said they were concerned about the activities reducing now that the previous day centre contract was ending. Another person�s relative said the staff were terrific people and some of them had been there over ten years and knew the people well.

We found it confusing to find all of people�s information in the different files and we found no link to direct us where to look for missing information. There was no sufficient arrangements in place to provide continuation of appropriate care during foreseeable emergencies.

We saw that the provider minimised risk and the likelihood of abuse by making sure all of the policies and procedures to promote safeguarding were in place. There were enough qualified, skilled and experienced staff to meet people�s needs.