We found that medications were stored securely. However, we found instances of poor record keeping with regards to medication and one person was not being administered all the medications they had been prescribed.
The service was staffed in sufficient numbers to meet people's needs. We found that staff had received training which included safeguarding vulnerable adults and moving and handling. However, we found that staff had only limited one to one supervision with their manager. Quality assurance systems were in place, but these were not sufficiently robust to monitor and assess the quality of care on an on-going basis.
The service is registered for the provision of personal care. We found evidence to suggest that the service provides both accommodation and personal care and have informed the provider they are not registered to provide accommodation.
Medications were stored securely, and records showed they were administered in line with how they were prescribed. The service had a complaints procedure, although this was in a format that not everyone living at the service could understand. We saw that complaints were investigated by the provider. We found that there were not enough staff to meet people's needs. One person told us "I want to chat with staff, but they never have the time." All of the staff (including the manager) told us there were not enough staff to meet people's needs. They also said that due to the high number of agency staff used, they often had to work with staff who did not know the people or how to meet their needs.