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Coundon Manor Care Home Good

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Inspection report

Date of Inspection: 14 May 2013
Date of Publication: 12 June 2013
Inspection Report published 12 June 2013 PDF

Overview

Inspection carried out on 14 May 2013

During a routine inspection

On the day of our inspection we spoke with five people living in the home and four relatives. We also spent a period of time observing those people unable to speak with us. This was so we could determine what it was like for people living in the home.

We found actions had been taken to address the compliance actions issued at our last inspection but further improvements were needed to address staff training, supervision and appraisals. People we spoke with about the staff told us: �Staff have been really helpful.� �Very helpful, very polite, very interested and there are always plenty of them around.�

We saw that people were involved in making decisions about their care. We received positive comments from people and relatives about the service. These included: �It�s very good.� �I find it quite comfortable.� �My impression so far is really good.�

We saw there were appropriate systems in place to manage any allegations of abuse. People told us they felt at ease to raise any concerns with staff if they needed to and staff knew what process to follow if they suspected abuse.

We saw that the service had systems in place to monitor the quality of care and services provided. Comments on completed surveys included: �One of the best homes I have visited for odour free areas.� �The home is clean and tidy and gives an excellent insight into the quality of staff at all levels.�