You are here

Coundon Manor Care Home Good

All reports

Inspection report

Date of Inspection: 10 December 2012
Date of Publication: 5 January 2013
Inspection Report published 5 January 2013 PDF


Inspection carried out on 10 December 2012

During a routine inspection

On the day of our visit we spoke with eight people living in the home, three relatives and a visiting GP. We also spent a period of time observing those people unable to speak with us. This was so we could determine what it was like for people living in the home.

We found that some people were involved in making decisions about their care to enable them to maintain some independence. We identified improvements were needed in the delivery and maintenance of care to keep people safe. Care records were not always up-to-date to make sure staff managed risks and delivered care that met people�s needs. Improvements were also needed to address people�s privacy and dignity.

Whilst we had concerns about care, people were positive in their comments about the home. They told us: �All very good.� �It�s smashing they are all friendly people.� They were also positive about the staff. Comments included: �Staff are ever so nice.� �They have been very kind to me.�

We observed that staff were rushed in their work and task orientated. We observed incidents of concern involving people living in the home which went un-noticed by staff. This was because staff were busy.

Quality monitoring was not being carried out on a regular basis to ensure people were receiving the quality of care and services they expected.