21 February 2013
During a routine inspection
One person we spoke to said "the staff were very helpful and put them at ease", another person told us "they were involved in planning their treatment and their individual needs were met".
We saw records of three people who use the service which were accurate and up to date.
Staff told us they had a good level of support to help them if required. All staff spoken to confirmed there were good opportunities for training and development.
We saw two staff files which contained records of recruitment checks, induction programmes, staff appraisal and on-going training and development.
The manager told us the service had a formal system in place for monitoring the quality of service provided. We reviewed the summary of 2012 survey and saw positive comments from people who used the service. Examples included "excellent care" and "very professional well informed staff".