17 August 2012
During a routine inspection
The people we spoke with told us that they were very happy with their care and they got on well with the care staff. One person told us 'they listen to me, I have a good rapport with them all and I have a joke with them'. The people told us that their care staff came on time most days. One person told us 'they always ring us to let us know if they are running late so we do worry'.
The people told us that they had care plans and the manager made sure that the information in their plans was kept up to date. They also told us that the care staff knew how to meet their needs and called them by their preferred name. They said all care staff spoke to them in a dignified manner. One person told us if they had any concerns, they would ring the office and speak to the manager because they " would listen to me and do something about it".