Archived: Wiltshire South

People and their relatives we spoke with told us they had support plans in their homes. At this inspection we spoke to two people and their relatives. They told us they had support plans which were an accurate representation of the care they required. People we spoke with told us care was delivered in line with care plans. One person said " the care is wonderful." Another person said " we are more than happy with the care.

We saw the provider had developed a quality monitoring system to assist the audit process of care records. This information would enable the provider to monitor people had the correct documentation in their homes to support care.

People appreciated the continuity of a regular carer and the impact on their care. One relative told us "They (the carer) know her.They're great."

We saw people's privacy and dignity were respected. Staff were knowledgeable about the people they cared for. We saw that people were well cared for, smart and well presented

Staff were up to date with training. Overall staff said they were supported. We noted staff supervision had not been offered regularly.

We saw not everybody had a plan of care in their home. People's plans of care had not been reviewed in line with the provider's policy.

Some people's medicines records were not accurately completed.

The provider had a system in place to monitor the quality of the service.