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Archived: Dudley Domicilary Services

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Inspection report

Date of Inspection: 7 February 2014
Date of Publication: 7 March 2014
Inspection Report published 07 March 2014 PDF | 73.37 KB

Overview

Inspection carried out on 7 February 2014

During a routine inspection

As part of our inspection we spoke with four people using the service, three relatives, four members of staff and the manager. A registered manager was not in post when we visited. We have received an application from a person wishing to be considered for this position and this is currently being processed.

We saw that care plans were person centred and comprehensive. People’s needs had been individually assessed. One relative told us, “We were very involved in developing the plans for the care that X needs”.

The people and relatives we spoke with were complimentary about the staff caring for them. One person said, “Staff are nice to me”. One relative told us, “Staff are wonderful”. We sampled two staff files and found that appropriate checks had been undertaken and references had been sought.

We saw that an effective quality monitoring programme was in place, which included people giving feedback about the support they received. This provided a good overview of the quality of the service provided.

Records we looked at were fit for purpose, easily accessible and securely stored.