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Inspection report

Date of Inspection: 15 January 2014
Date of Publication: 8 February 2014
Inspection Report published 8 February 2014 - Easy to Read PDF


Inspection carried out on 15 January 2014

During a routine inspection

During our inspection, we spoke to two people who use the service, one carer and the manager. Three of the people who use the service went out for the day with two other staff members. We looked at the care records of two people.

We saw that people were involved in planning and agreeing to their care and in setting their own personal goals. We saw that people were offered choices, from what they wore, to how they decorated their bedroom. We also saw that where people needed more information or support with decisions that advocacy services were used.

We saw that people had person centred care plans that were comprehensive and regularly reviewed and updated.

We saw that staff received safeguarding training and understood their responsibilities in protecting people who use the service from abuse.

We saw that the provider monitors the quality of the service provided at Quantock House. People that we spoke with told us "yes, I like living here" and "I can go out or stay in and listen to my music".