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Archived: Merseycare Julie Ann Limited

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Inspection report

Date of Inspection: 30 January 2014
Date of Publication: 9 April 2014
Inspection Report published 09 April 2014 PDF


Inspection carried out on 30 January 2014

During a routine inspection

We spoke with one person who was receiving care and support from Merseycare Julie Ann Limited, and three people�s relatives on the telephone. The people we spoke with told us about their views and experiences of the agency. We also sent out surveys to people receiving care. Overall, people who used the service and their relatives were satisfied with the care being provided. The majority of people reported that their carers treated them with respect.

We reviewed three people's care records and found they contained the majority of information staff required to provide care in a way which met people's individual needs.

All members of staff went through recruitment checks to ensure they had the appropriate skills and values to undertake their roles. New members of staff were supported through induction and newly recruited care workers told us this worked well.

There were enough qualified, skilled and experienced staff to meet people's needs. However, concerns were raised about staff not having the required skills to treat specific medical conditions.

An effective system was in place for complaints. People and their relatives had access to information about how to make a complaint.