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Inspection report

Date of Inspection: 25 June 2013
Date of Publication: 10 July 2013
Inspection Report published 10 July 2013 PDF | 77.36 KB

Overview

Inspection carried out on 25 June 2013

During a routine inspection

People were asked for their consent and the provider acted in accordance with their wishes. We spoke with five people who used the service or their relatives and they all told us they had agreed to the care recorded in their care plan. One person said “I can always tell them if I need anything different.”

People felt that carers understood their needs and were complimentary about both the service being provided and the people providing it. One person told us “I’m really really happy, I can’t fault them in anything.”

Staff told us that they felt supported by the registered manager. We saw records that supervision meetings were carried out every two months. All the staff we spoke with had received a supervision meeting during the last eight weeks.

Quality monitoring checks were carried out on a monthly basis by a member of senior management. The last review showed that a number of areas had been checked such as care plans, supervision meetings, training, health and safety and the complaints log. Any actions had been identified and allocated with a due date.