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Archived: The Leighton Buzzard Primary Care Centre

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Inspection report

Date of Inspection: 23 February 2014
Date of Publication: 13 March 2014
Inspection Report published 13 March 2014 PDF | 74.73 KB

Overview

Inspection carried out on 23 February 2014

During a routine inspection

During our visit to The Leighton Buzzard Primary Care Centre on 23 February 2014, we spoke with five people who used the service.

People told us they were very satisfied with the service they had received. They rated their experience of using the service as very good. One person said, “This is an invaluable service. This is the third time I am using it.” All the people we spoke with said that they would recommend the service to a friend or a family member and that they had confidence in the treatment they received. For example, a person said, “The doctor was very kind, helpful and thorough."

We found that people were not kept waiting and were seen promptly on arrival. Information was appropriately triaged to the medical team to ensure that people received the appropriate care and treatment.

The centre had effective systems in place to minimise the risk of people acquiring an infection.

We found that there were appropriate arrangements in place to ensure that medicines were recorded, stored, handled and administered safely. Equipment was available in sufficient quantities; and regular checks were undertaken to ensure that they were suitable and safe to use.

There were effective recruitment and selection processes in place to ensure that appropriate checks were undertaken before staff commenced employment. We found that staff were provided with on-going training to enable them to deliver safe and effective care to people.