Archived: Flitwick Health Centre

The Highlands, Flitwick, Bedford, Bedfordshire, MK45 1DZ

Provided and run by:
Practice Plus Group Hospitals Limited

All Inspections

26 January 2013

During a routine inspection

During our visit to Flitwick Health Centre on Saturday 26 January 2013 we spoke with two people using the service, including one family group. People told us that they were impressed with the service. One person said, "I was made to feel I was doing the right thing as I had worried I would be considered a time waster." We spoke with this person after their consultation and they had nothing but praise for the service they received and the advice and support they were given.

The staff were respectful of people's privacy and all consultations were undertaken privately in a treatment room. When people were asked to confirm their name and address we witnessed this being done sensitively and in a way that did not compromise confidentiality.

Throughout a persons 'journey' we saw that questions were asked to ensure that the staff supplying the care and treatment had the relevant information to provide the most appropriate care. We saw that records were well documented and could be readily accessed as necessary.

We found there was enough qualified, skilled and experienced staff to meet people's needs. These staff had been supported to attend training and were encouraged to be part of 'a team' even though many of them worked as 'bank staff' and their hours varied from month to month.